Restoration TestimonialsBecause most people would rather work with a company they can trust, we’ve asked a handful of our customers to tell you their stories. Time and time again, customers have put their faith in our services and we have made their experiences worth while and worth highly recommending.


THE CAUSE:  A bathroom leak above the homeowner’s kitchen ruined the kitchen ceiling and flooded the home. When United Restoration was called in to assess the damage, our professionals not only restored the bathroom and kitchen, but also found asbestos. Our certified technicians performed the proper asbestos abatement and completely restored the homeowner’s dwelling back to a healthy, livable environment.

“Your recent restoration of my home which resulted from internal flooding was accomplished in a truly professional manner. The Project Manager, Paul Lott and his assistant, Jenifer Jiminez were most helpful in scheduling and overseeing the tradesmen who were used in the restoration. My wife and I were both gratified with the competence and professionalism demonstrated by all trades involved. Your organization is to be congratulated on their choice of contractors. In this day and age and with my personal observations, it is remarkable to have the several trades all acting in a manner that reflects well upon themselves as well as on the managing organization.”

Grant Pollock
Virginia Beach, VA


THE CAUSE: A main water supply line ruptured in the upstairs bathroom of the homeowners’ elderly mother. Major flooding caused damage to all of the tile in the bathroom, the carpeting in the master bedroom, the ceiling of the downstairs living room, and the flooding even affected the crawlspace below the dwelling. Another drying company was dispatched to the scene to perform mitigation, but the structure was not properly dried. When United Restoration was called out to perform the repairs, our expert technicians discovered that the dwelling was actually still wet! Our professionals made sure everything was thoroughly dried out before restoring the home.

“We’ve been extremely pleased in your professional work ethic and with your team of professionals. We look forward to using you again, and would highly suggest you to people.”

Betty & Paul Cannon
Chesapeake, VA


THE CAUSE:  During high winds from a storm, a tree fell on the home, damaging the roof and some of the exterior trim.

“The claims representative, Paul Lott, was extremely professional and all work was done in a timely manner.”

Norma Saunders
Portsmouth, VA


THE CAUSE: As an insurance agent, she’d been referring clients to United Restoration based solely on their reputation. Then a hot water line leaking under her house led her to discover firsthand just how good this company is about going above and beyond.

“The leak was just the beginning.  We needed some serious mold remediation and repair work done to over 60% of our floors.  I knew to call United Restoration.  I’d been referring insurance clients to them for years and never once had someone call back to complain.”
“Today, I refer my insurance clients to them with a renewed confidence.   I tell people all the time, ‘you will be beyond satisfied with the work United Restoration does for you.’  They truly go above and beyond.  I know.  I’ve been there.”

Michelle Jones
Norfolk, VA


THE CAUSE:  A hot water heater broke in a 3rd floor attic space, creating damage to more than 50% of their home. They knew a few contractors, but needed a company they could trust to handle a job of this magnitude.

“Our insurance agent highly recommended we contact United Restoration, and after just that first meeting with Rance, we definitely knew they were the way to go.   It was going to take a company with a lot of expertise to bring our house back to normal, and they have done excellent work.   United Restoration receives high marks in our minds, and I would not hesitate to refer them to anyone I know.  I’ve already made mention that United Restoration was our contractor, and have praised the work they did for us.”

Lester McKay
Chesapeake, VA


THE CAUSE: More than 5½ inches of rain fell on Norfolk that wet September day alone.  More than 2” of it was in Mrs. Fritz’s basement.

“My daughter-in-law was trying to get the water out with a shop vac and it just wasn’t going anywhere.  She suggested we call United Restoration.  As I was waiting for them to arrive I noticed a van from a different company across the street.  A couple of men were getting out of it, and were dressed like (pause) … I’m not sure what they were there to do.   A few minutes later the United Restoration van pulled up to my drive and all three of them looked like they were here to do business.  I really appreciated that, and felt like I had real professionals coming to my door.”

Mrs. Fritz
Norfolk, VA