Q: Do I have to use the restoration company my insurance company recommends I use?
A: No. You have the right to choose the company you want in your home or business. Insurance companies will work with any restoration company you choose.

Q: Do I have to file an insurance claim before I call a restoration company to start the work?
A: No. Calling a restoration company immediately after a loss is the first step in minimizing any further damages. Many insurance companies even require you to do what is necessary to mitigate any further damage before you call them.

Q: How do I know if a loss is covered by my insurance company?
A: The best way is to first refer back to your insurance policy, or to call your insurance agent.

Q: What is a deductible and when do I pay it?
A: A deductible is a set amount your insurance company requires you to pay up front to a mitigation or restoration company before they will pay to have your home or business repaired. Refer to your insurance policy or contact your insurance agent for information regarding the particulars, including the amount of your deductible. At United Restoration, payment of your deductible is due before restoration work begins unless otherwise directed by our office.

Q: How much are estimates?
A: United Restoration does charge a fee to prepare an estimate, however the fee is deducted from the total cost of the job, should you hire us to perform the work.

Q: How will you handle my water loss?
A: We first dispatch technicians to extract any standing water and take care of wet materials and contents. We then produce an estimate of the emergency work and any reconstruction costs, working through an adjuster to obtain an agreed-upon price.

Q: Can mold cause health problems?
A: Answers to this and other health related questions can be found by visiting www.epa.gov or by contacting your personal physician.

If you have a question not listed here please feel free to contact us at (757) 490-1966.

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